Q: How do I obtain a lost combination or key for my safe? A:
Due to security concerns, Safe Showroom recognizes the heightened need for additional security measures. We do not provide safe combinations in response to phone, fax, chat or email requests. Please follow the procedure outlined below to obtain the keys or combination to your safe and mail your request to:
Have your Lost Combination Form notarized by a Notary Public to prove that you are the owner of the safe.
Photocopy the front of your drivers license. This copy MUST clearly show the identifying information.
Mail the original completed, notarized Lost Combination Form and the photocopy of the front of your drivers license to the address above.
The fee for this service is $65.00 (per key or combo) made payable by check or money order. Lock must not have been changed from factory default. Factory combos and/or keys are not available for all safes.
Sorry No Refunds!
Note: If the form is not fully completed and notarized with a raised seal or rubber stamped seal, or if the info is not legible on the photocopy, your request will not be honored.
Q: Where is Safe Showroom located? A:
Our central office is located in Dallas, Texas... just ten minutes from the famous Southfork Ranch.
However, we have nine warehouses coast-to-coast and will ship from the stocking location nearest you.
Other models have the available selections listed as a lock option at the bottom of the product page.
Q: Why don't you offer all colors and options? A:
While we do offer many products and options, the scope of all that's available is just too great. Should you have need for a safe configuration, which is not listed on our site, just Contact Us.
Q: Which payment methods are available? A:
We accept all major credit cards, check, money order and verified PayPal accounts. Orders totalling more than $5,000.00 must be paid in advance by check/money order.
Please note we can attach a P.O. number to your order but we are unable to accept purchase orders as payment. There are many distributors on-line that do however.
Q: I'd rather not enter my credit card online. Any other options? A:
We have taken every precaution to ensure that your shopping experience is a secure one. Customers preferring another alternative may place their order online as usual, specifying check or money order as the payment method. Then simply mail the printed receipt page, within 10 days, along with payment in full, to the address provided at the bottom.
Q: How much is shipping? A:
Shipping is calculated by eShop at checkout. A "Shipping Preview" is available by clicking the appropriate link when viewing your cart. A pop-up window will ask for your destination state.
Please note, we do not have customer pickup available at this time. Our pricing is based on internet volume. We're able to offer these super low prices by simply avoiding the overhead of a brick-and-mortar store.
Q: What is the lift-gate option for? A:
The lift-gate option can be very useful for lowering your safe from the truck down to ground level. If your order has a total weight of 90 lbs. or less then UPS will deliver and a lift-gate is not necessary. If you have a forklift or pallet-jack capable of removing the safe, then a lift-gate is not necessary. Please mention this in the shipping instructions if declining lift-gate at the time of ordering.
Q: How do I go about tracking my order? A:
When your order ships, a tracking number and link will be sent by email. You may follow the link at any time to get updated tracking info. A toll-free number is also provided at the shipper's website.
Q: When can I expect my safe to be delivered? A:
Most orders ship in 1, 2 or 3 days. Occasionally, production issues arise requiring a longer lead-time. If this is the case, you will be notified by email as soon as possible.
Q: What do I do if my safe arrives with a scratch or dent? A:
In the unlikely event that your safe arrives damaged, DO NOT sign on the "received by" line unless you are prepared to keep the item(s). You do have the option of signing as damaged then filing a claim against the shipper. We will not file a damage claim on your behalf. Should you refuse the delivery as damaged, please Contact Us immediately to initiate a re-shipment. Should a package be left without a signature and damage is later discovered, we will, at our discretion, mail you a pickup label. Upon receipt of the damaged safe a new replacement will be sent.
Q: Why are pop-up windows used on this web site? A:
Pop-up windows, or pop-ups, are used to display information conveniently. There is only one window that will open when any pop-up link is clicked. Should you need to suppress any pop-up blocking software, holding (Control) when clicking the link usually does the trick. Pop-ups allow you to save your place.
Q: Who do I contact for warranty related issues? A:
Please contact the manufacturer for all warranty related issues. We'll be happy to provide a copy of your invoice if you need it.
Q: Can I have my safe delivered inside? A:
Unfortunately we are able to offer curbside delivery only – Curbside Delivery Provides Delivery To The Curb of Your Driveway Only. The Driver Is Only Responsible To Unload The Unit and Is Not Permitted To Move Item From Curb To Any Location On The Homeowner’s Property. Please consider having your safe quoted/shipped to a moving company's dock. They can then perform the inside delivery to your exact specifications.
