A: Due to security concerns, Safe Showroom recognizes the heightened need for additional security measures. We do not provide safe combinations in response to phone, fax, chat or email requests. Please follow the procedure outlined below to obtain the keys or combination to your safe and mail your request to:
Safe Showroom
P.O. Box 771
Dallas, Texas 75098-0771
Procedure:
- Print out the Lost Combination Form.
- Have your Lost Combination Form notarized by a Notary Public to prove that you are the owner of the safe.
- Photocopy the front of your drivers license. This copy MUST clearly show the identifying information.
- Mail the original completed, notarized Lost Combination Form and the photocopy of the front of your drivers license to the address above.
- The fee for this service is $65.00 (per key or combo) made payable by check or money order. Lock must not have been changed from factory default. Factory combos and/or keys are not available for all safes.
Sorry No Refunds!
Note: If the form is not fully completed and notarized with a raised seal or rubber stamped seal, or if the info is not legible on the photocopy, your request will not be honored.
A: Our office is located in beautiful Dallas, Texas...
just ten minutes from the famous Southfork Ranch.
A: Some models use a different suffix, the letter "E", to
designate an electronic lock (ie FL1218E).
Other models have the available selections listed as a lock option at the bottom
of the product page.
A: While we do offer many products and options, the
scope of all that's available is just too great.
Should you have need for a safe configuration, which is not
listed on our site, just Contact Us.
A: We accept all major credit cards, check, money order and verified PayPal accounts. Orders totalling more than $5,000.00 must be paid in advance by check draft or money order.
A: We have taken every precaution to ensure that
your shopping experience is a secure one. Customers preferring another alternative may place their
order online as usual, specifying check or money order as the payment method. Then simply mail
the printed receipt page, within 10 days, along with payment in full, to the address provided at the bottom.
A: Shipping is calculated by eShop at checkout. A "Shipping Preview" is available by clicking the appropriate link when viewing your cart. A pop-up window will ask for your destination state.
You may also request a custom quote for guaranteed lowest shipping.
| Shipping Rates |
| Total weight is at least |
but not more than |
cost per pound is |
| 0 lbs. |
150 lbs. |
98¢ * |
| 151 lbs. |
250 lbs. |
76.5¢ |
| 251 lbs. |
500 lbs. |
56.8¢ |
| 501 lbs. |
750 lbs. |
45.2¢ |
| 751 lbs. |
1,000 lbs. |
29.2¢ |
| 1,001 lbs. |
1,250 lbs. |
28.3¢ |
| 1,251 lbs. |
1,500 lbs. |
27.6¢ |
| 1,501 lbs. |
1,750 lbs. |
27.1¢ |
| 1,751 lbs. |
2,000 lbs. ** |
26.9¢ |
* Add $10.00 UPS packaging fee for orders 150 lbs and under.
** Orders over 1 ton please call or email for dock-only quote.
§ Rates incl ground shipping to curbside, lift-gate delivery extra.
A: The lift-gate option can be very useful for lowering
your safe from the truck down to ground level. If your order has a total weight of 90 lbs. or less then UPS
will deliver and a lift-gate is not necessary.
If you have a forklift or pallet-jack capable of
removing the safe, then a lift-gate is not necessary.
Please mention this in the shipping instructions if
declining lift-gate at the time of ordering.
A: When your order ships, a tracking number and link
will be sent by email. You may follow the link at any time to get updated tracking info. A toll-free number
is also provided at the shipper's website.
A: Most orders ship in 1, 2 or 3 days. Occasionally,
production issues arise requiring a longer lead-time. If this is the case, you will be notified by email immediately.
A: We use the services of several ground freight
companies to achieve nationwide distribution.
These include
Con-Way Southern Express,
Pitt Ohio Express,
R+L Carriers,
and
United Parcel Service.
A: In the unlikely event that your safe arrives
damaged, DO NOT sign on the "received by" line
unless you are prepared to keep the item(s). You do have the option
of signing as damaged then filing a claim against the shipper. We will not file a damage claim on
your behalf. Should you refuse the delivery as damaged, please Contact Us
immediately to initiate a re-shipment. Should a package be left without a signature and damage is
later discovered, we will, at our discretion, mail you a pickup label. Upon receipt of the damaged
safe a new replacement will be sent.
A: Orders that are filled correctly and received in good condition are not eligible for a return authorization.
A: Returned items must be sent back to the warehouse
address from which they came.
A: Returned items must be post-marked within 10 days from being issued an RA.
A: Pop-up windows, or pop-ups, are used to display
information conveniently. There is only one window that will open when any pop-up link is clicked. Should
you need to suppress any pop-up blocking software, holding (Control) when
clicking the link usually does the trick. Pop-ups allow you to save your place.
A: Please contact the manufacturer for all warranty related issues.
We'll be happy to provide a copy of your invoice if you need it.
Alarm Lock
631-789-4871
www.AlarmLock.com
American Security Products (Amsec)
800-421-6142
www.AmsecUSA.com
Gardall Safe Corporation
800-722-7233
www.Gardall.com
Hayman Safe Company
800-444-5434
www.HaymanSafe.com
Kaba-Simplex
800-849-8324
www.Kaba-Ilco.com
Meilink Safe Company
800-634-5465
www.MeilinkSafe.com
Sargent & Greenleaf
800-826-7652
www.SGLocks.com
