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TERMS OF SERVICE


  • PRICING reflects Safe Showroom discount based on manufacturer's suggested retail price and is subject to change without notice.

  • FREIGHT CHARGES are calculated based on total weight of order and final destination.A "Shipping Rate Preview" is available, displayed both with and without optional lift-gate delivery service. A custom quote form is also available for all safe models and quantities.

  • Safe Showroom does not currently collect state sales tax. Customers are responsible for paying any Taxes required by their own State, Country or Locality.

  • MAIL ORDERS must first be submitted through our shopping cart so that we have a record of the order. You may then print and mail the receipt page including a check or money order. Be sure to also write your order number on the front of the envelope. Please allow 14 days for checks to clear.

  • ONLINE PAYMENTS are made via PayPal through our online shopping cart. Paypal payment methods include Visa, MasterCard, American Express and Discover.

  • CANCELLATIONS must be submitted in writing, prior to credit card authorization/processing. Special factory orders require payment in advance with no cancellations after final approval.

  • SHIPPING: Products ship F.O.B. truck tailgate by commercial carrier, either factory-direct or from distribution centers located throughout the United States. The title transfers when you sign the receiving freight bill. Unless otherwise notified, please allow approximately 7-10 days for delivery.

  • DAMAGE: RECEIVER MUST ALWAYS INSPECT CARTON AND PRODUCT BEFORE SIGNING FREIGHT BILL. If damaged, write notation on bill "DELIVERY REFUSED, PRODUCT DAMAGED". You and driver must sign notation but be careful not to sign on "Received By" line. SEND AN EMAIL TO Sales@SafeShowroom.com TO ADVISE THAT PRODUCT WAS REFUSED AND WILL BE RETURNED BY CARRIER. Fax or mail the original freight bill with your signed notation. Safe Showroom WILL SHIP A REPLACEMENT ORDER AND ASSUME FREIGHT CLAIM.---- If there is damage during shipping, you must note the damage to shipper, while present, and have them file claims report. If you sign, accepting delivery as undamaged, and later find damage, we will not be responsible. You will then need to file claim with shipper on your own behalf. Should a package be left without a signature and damage is later discovered, we will, at our discretion, mail you a pickup label. Upon receipt of the damaged safe a new replacement will be sent.

  • DELIVERY includes trucking to your location only. If you will need help in lowering the safe off of the truck and onto the street, a lift-gate is available. Drivers WILL NOT move safe beyond curbside. If you will need additional assistance in moving an over-sized safe into your residence or garage, please consider having it shipped to a moving company's dock in your town. They should be both equipped and insured for this service. Sorry, no P.O. box deliveries. Should you be unavailable to take delivery, storage fees may be incurred and will be charged to your credit card.

  • RETURNS: ALL returns, other than DAMAGE and including undeliverable, require labels and a Return Authorization from Safe Showroom. You must repackage the product using original packaging. Do not ship in shelf pack boxes else items will be returned. Restocking charges will be invoiced.---- Once item has been returned, a refund check will be issued, minus the cost of the item or items, excluding the shipping charges (both ways). A 20% restocking charge will be debited for all returns that are received within the allowed 10 days. NO returns will be accepted after 10 days. No returns on ANY electrical/electronic products. No returns on special orders. Safe Showroom is not responsible for typographical errors; All dimensions and colors are approximate. Manufacturers reserve the right to make changes as necessary. Orders filled correctly and received in good condition, will NOT qualify for a return authorization. Return labels for UPS et al only include return shipping and do not include having UPS pick the item up. You may hand the package to any UPS driver or take it to a local drop-off center.

  • WARRANTY: I understand and agree that all warranty claims/issues will be handled by myself with the manufacturer directly. Safe Showroom, upon request, will furnish to me a copy of my original invoice for the purpose of substantiating a warranty claim and that Safe Showroom's responsibility thus ends.

  • CUSTOMER SATISFACTION: We always to do our best to strive for the complete and total satisfaction of every customer. It is in our best interest to see that you end up with a quality safe at a low price and in great condition. We also like to keep things as simple as possible which makes the process easy for everyone. With this in mind, you are presented with two clearcut choices at the time of delivery. You may either (1) accept the item(s) as-is, with the option of filing a damage claim with the shipper, or (2) refuse the item(s) and notify us that you need a replacement. When a customer accepts delivery and then later decides they want a replacement, we are no longer in the position to offer option two. Furthermore, credit card chargebacks and/or inquiries are taken very seriously and require a good amount of time and work for us to resolve. As a result, any dispute filed with an issuing bank, that is ruled in the favor of the merchant Safe Showroom, will incur a $100 administration/processing fee to be charged to your credit card. Thank you for understanding; we look forward to adding you as another happy customer.

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